Dispute Resolution Policy
Effective July 1, 2026 · Maintained by SLAB, Inc.
SLAB expects users to resolve disagreements respectfully and in good faith. This Policy sets out the required steps for disputes arising on the Service and the binding arbitration provision that applies to disputes with SLAB.
1. Disputes Between Users
Buyers and sellers must first attempt to resolve any dispute directly through in-app messaging. If the dispute cannot be resolved within 14 days, either party may open a case with SLAB Support at support@slab.example. SLAB may, at its discretion, mediate informally, request documents, and hold or release funds it controls per any applicable escrow instructions. SLAB is not an arbitrator of contract disputes between users; complex or high-value disputes should be brought to a court of competent jurisdiction or private arbitration under the parties' purchase agreement.
2. Informal Resolution With SLAB
Before filing arbitration against SLAB, you agree to send a written notice of dispute to legal@slab.example describing the claim and the relief sought. SLAB will attempt to resolve the dispute informally within 60 days.
3. Binding Arbitration; Class Waiver
If informal resolution fails, you and SLAB agree that any claim arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by a recognized arbitration provider (e.g., AAA or JAMS) under its consumer rules, seated in Delaware, and governed by the Federal Arbitration Act. You and SLAB waive any right to a jury trial and to participate in a class, collective, or representative action. Small-claims disputes qualifying for a local small-claims court may be filed there instead.
4. Arbitration Opt-Out
You may opt out of the arbitration agreement in Section 3 by emailing legal@slab.example within 30 days of first accepting these Terms, with your account email and a clear statement that you are opting out. Opting out will not affect any other part of these Terms.
5. Injunctive Relief; Governing Law
Either party may seek injunctive or equitable relief in a court of competent jurisdiction in Delaware to protect intellectual property or confidential information. Delaware law governs, without regard to conflict-of-laws rules.